FAQs
What if AIUS cancels?
In the unlikely event we cancel we will refund your money in full.
Where is the shuttle service pick-up and drop- off location?
Pick up/drop off is next to the entrance facing Calle Ibiza on the east side of Retiro Park called Puerta de la Reina Mercedes.
What equipment do I need?
We will email you with our what to bring list after you book
Cancellation Policy
2 months before the adventure: 80% refund
1 month before the adventure : 50% refund
Less than 1 month: no refund
Do I need travel insurance?
Yes it’s obligatory, please provide us with the policy number before you arrive.
