Questions travellers ask
Is a booking confirmed automatically?
The form saves the request first. Confirmation happens automatically only after Stripe reports successful full payment.
Is payment taken when I send the request?
After your details are saved, the site opens secure Stripe Checkout for full payment. No charge occurs if checkout is cancelled or abandoned.
Which currency is used for booking?
Bookings are priced and charged in euros. Other displayed currencies are approximate guides.
How do I change or cancel a booking?
Contact the team as soon as possible by email or phone and quote your booking reference. The terms shown for a paid booking will apply.
What happens if the experience must change?
The team will contact the lead guest promptly and explain the available options under the confirmed booking terms.
Last updated: October 2026
We want every guest to understand what happens from the moment a booking request is sent. This page explains the current booking process for Adventures in Unspoiled Spain and how changes or cancellations are handled.
1. Sending a booking request
Submitting the form saves your booking details before you continue to secure Stripe Checkout. Your booking is confirmed only after Stripe reports that the full payment has been completed successfully.
If you leave Stripe Checkout without paying, your request remains safely recorded as Not paid so our team can help if needed, but no charge is made and no place is confirmed. The selected experience, available departure date, guest details, room arrangement where relevant, transport choice and total are shown for review before payment.
2. Prices and booking currency
Bookings are priced and confirmed in euros (EUR). Prices shown in other currencies are approximate guides only; your written confirmation will show the final amount in euros.
The confirmed price, inclusions and any optional charges will be set out before payment. One-day Foodies & Nature Lovers and Paella Cooking experiences include private return transport from central Madrid. Optional private transport for the three-day escape is charged separately and must be booked in advance.
3. Confirmation and payment
Full payment is collected through secure Stripe Checkout. Card details are handled by Stripe and are not stored on this website. After Stripe confirms successful payment, the booking is marked Paid and Confirmed, and a confirmation email is sent with the reference, experience, date, guest numbers, price and transport selection.
Please check the confirmation carefully and tell us promptly if anything is incorrect. If payment is cancelled, fails or expires, the booking remains Not paid and can be retried from the secure payment link.
4. Guest changes and cancellations
If you need to change or cancel a request, contact us as soon as possible at info@adventuresinunspoiledspain.com. An unpaid request can be withdrawn without a payment having been taken.
For a confirmed booking, the cancellation, rescheduling and refund conditions shown in your written confirmation will apply. These conditions are presented before payment so you can review them before committing. Where a change is possible, we will explain any effect on availability, price, transport or accommodation before you agree to it.
5. Changes made by Adventures in Unspoiled Spain
Rural experiences can be affected by weather, safety considerations, seasonal availability or circumstances outside our reasonable control. We may make a reasonable adjustment to the route, timing, activity, menu or host while preserving the character and value of the experience.
If a material change or cancellation becomes necessary, we will contact the lead guest promptly and explain the available options in line with the terms confirmed for that booking.
6. Transport, timing and meeting details
Transport arrangements differ by experience and are clearly shown on each experience page and in the written confirmation. Guests are responsible for being at the confirmed meeting point at the stated time. Delays caused by late arrival may shorten the experience and cannot always be recovered.
7. Information guests must provide
Please provide accurate guest numbers and contact details and tell us before confirmation about allergies, dietary requirements, mobility considerations, relevant medical needs or the ages of children in the group. We will explain what can reasonably be accommodated for the chosen experience.
8. Travel insurance and personal arrangements
We recommend suitable travel insurance that covers cancellation, illness, travel disruption, personal belongings and the activities you plan to join. Guests remain responsible for passports, visas, flights, accommodation outside the booked experience and other personal travel arrangements.
9. Contact us
Questions about a booking, change or cancellation can be sent to info@adventuresinunspoiledspain.com or discussed by phone on +34 677 546 209. Please include the lead guest name, selected experience and departure date so we can help quickly.